TopUp Africa Terms of Use

TopUp Africa aims to provide Nigerians with the easiest payment solutions.


Privacy Policy

TopUp Africa respects the privacy of its clients/ visitors to its website, and we do our best to ensure that your privacy is safeguarded.

When you create an account with us or visit our website, any information provided with us may be used in accordance with existing laws, rules, regulations, and other policies. This Privacy Policy governs the use and collection of information from TopUp Africa app / portal / website. Any actions that you conduct on TopUp Africa website / portal / app imply your agreement with our Privacy Policy.

 

Our use of information

We require you to provide a minimum amount of information upon registration that we need to create and manage your account: phone number and email address. We use your phone number as your user ID and your email for verification and communication purposes.

By installing our app on your phone/tablet, you also allow TopUp Africa to collect certain data regarding your phone/tablet, such as your phone’s IMEI (International Mobile Equipment Identity, a unique number given to every single mobile device). This information helps us prevent fraud and solve potential disputes.

We may collect information from your mobile phone or any other device that you use to access TopUp Africa concerning your browser type, location, and IP address, as well as the pages you visit for security purposes and to be able to better meet your needs.

We store details of all your deposits and transactions in accordance with service providers’ and financial institutions’ requirements.

If you credit your account using your card on TopUp Africa website / portal / app, your payment is processed and your card details are collected by Unified Payments Services Limited, an acquiring company licensed by the CBN as well as Visa and MasterCard International. TopUp Africa does not store your credit/debit card information on its websites/servers.

In general, the gathered information is used to provide our services and customer support, enhance their quality, authenticate users, prevent fraud, and troubleshoot issues.

 

Sharing and disclosure of information

TopUp Africa will neither disclose nor share your information with any third party unless it is required to do so by law. We have put security mechanisms in place to ensure confidentiality of your information and prevent unauthorized access. All the payment data transmitted through TopUp Africa platform is encrypted and communicated via secure VPN tunnels. We also advise you to stay vigilant and keep your passwords and card details safe.

 

Handling of information by TopUp Africa employees

Our employees do not have access to your passwords and sensitive card information. They are obliged to respect any data they handle with confidentiality and not disclose it to any third party. We monitor our employees’ performance on a constant basis and make sure they are well aware of TopUp Africa privacy policy.

 

Correspondence and communication

We store any emails you choose to send us as well as chat conversations on our website for quality purposes and to investigate potential fraud and disputes.

 

Privacy Policy updates

TopUp Africa reserves the right to update Privacy Policy at its sole discretion. The revised version will be published on TopUp Africa website, and our users will be notified via email and pop-up notifications (for app users). Your continued use of TopUp Africa platform will constitute your acceptance of the modified terms.

This policy will be updated if there are any changes in our practice.